Q.  Policies & Procedures and Quality Control:  Know what should be done and when it’s done right!

-Registries are complicated! Making them run efficiently and effectively takes planning and attention to detail.

Think about it...who at your registry knows how to review a file? Read a transcript? Data enter new or renewal information?

What if that person left?

How do you ensure consistency among new and current staff? If you have a P&P manual, there is no need to worry!

What is your data entry  rate of error? What type of errors are being made?  How are they being corrected? Learn to set up a system to monitor and correct errors to ensure quality data.

R.  Partnering to Promote Quality: Resource and Referral Programs, Higher Education Systems,  and Career Development Systems 

 This will be a panel session with Sue Reed and representatives from Maine Resource and Development Centers, the Maine Community College system and Maine Roads to Quality, the career and professional development system. The planning and implementation of a statewide system will be presented as well as data collected and shared by both organizations through a database.